Frequently Asked Questions
Everything you need to know about shopping with Mr Watchley.
Are all watches sold on Mr Watchley authentic?
Yes, every timepiece undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity before being listed.
What is your shipping policy?
We offer fully insured express shipping worldwide. Orders are typically processed within 24-48 hours and delivered via premium couriers like DHL or FedEx.
Do the watches come with a warranty?
All watches purchased through Mr Watchley include a 12-month mechanical warranty, providing you with peace of mind regarding the movement's performance.
What is your return policy?
We offer a 14-day return period for all online orders. The watch must be returned in the exact same condition it was received, with all security tags intact.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers, and secure online payment platforms. For high-value transactions, bank transfers are often the preferred method.
Can I see a watch in person before purchasing?
While we are primarily an online retailer, viewings can be arranged by appointment at our secure facility. Please contact our concierge team to schedule a visit.